Charge Port Details

Get to know the detail page and how to use it to configure your chargers

On the detail pages of a charger or charge point, you can find information about your charge point and charger, and you can adjust configuration parameters and control your charge points remotely. 

You can reach the detail pages via the selection in the result list of the overall charging infrastructure or via the Quick Search, at the top of the portal. Enter a charge port ID or charging station ID and click on the relevant result. You will be forwarded directly to the relevant detail page. 

Detail pages are divided into two levels: 

  1. On the first level, you find the Charging station ID and the corresponding Charge port ID
  2. The second level of the charger or charge points contains details to be found in additional tabs: 

➛ Charging station details are divided into Info, Address, Map, Access, Assignments, Device details, Attributes and OCPP communication or LG2WAN communication
➛ Charge port details are divided into Control, Configuration, Device details, LG2WAN parameters or OCPP parameters and Error Rate


Charge Port Details 

On the tab(s) of the charge port(s), you will find further information about a charge point. These include configuration parameters and remote control components that can be used to remotely start or stop charging sessions as well as information about current or past charging session. 



Troubleshooting nb_hotline_service-agents

Troubleshooting can be entered on the details page of a charge port. For this purpose, please click on the service symbol. 

To process your fault message correctly, please enter all relevant information. These include the EMAID, information about When did the error occur and the Problem description. In the "Problem description" field, the fault message can be described in more detail and enriched with additional files such as photos of the damage. The fault message is sent via Send Message



Downloading Log files logo-export

You will find the icon for downloading log files directly next to the icon for recording a message. In this modal, the download of new log files can be requested. Moreover, a list of already downloaded log files is available where these files can be downloaded at any time. 


The request of log files may take a while. In the meantime, the modal can be closed and the process continues in the background. As soon as the file was received successfully, it can be downloaded directly. 



On the Control tab, you can view operation-relevant information about your charge point such as its status, the amount of energy charged at the charge point during the last charging session and the last communication attempt to the backend ("last communication attempt"). The "Activation Overview" or "Charge records" buttons can be used to navigate directly to the "Activation Overview" or "Charge records" pages. The data of the last 7 days is displayed in filtered form for this charge point. In addition, here you will find the remote control components with which you can remotely send commands to the charge point. 

For chargers that are in the "planned" status, the Control tab is still hidden.  08_charge-point-details
 Starting on the upper side of the window, you have the option of restarting the charge point controller and recalling the current configuration. 


Controller reboot logo-reboot

Under the symbol, you can restart the controller of the charge point. This may be necessary, for example, after parameter changes at a charge point. You have the choice between a Hard reboot or a Soft reboot at a convenient time for the controller.  08_charge-point-details-04

Please note that a Soft Reboot only restarts the controller if no loading process is active. However, if you force a restart, current loading processes are interrupted and the controller is restarted directly. 


Refresh logo-refresh

By clicking on the refresh button up-to-date configurations of the charge point are retrieved with the consequence of a whole refresh of the details page. 


Notes logo-note

You have the option of attaching a note to a charge point. This can, for example, contain information relevant to other users of the vaylens portal. To create a note, click the icon and enter your note in the window that opens. If the charger has more than one charge point, the note can optionally be stored at several charge points. This is done by activating the selection boxes of the respective charge port IDs. Created notes can also be edited and deleted. 



Remote Control 

At the lower edge of the window are the control elements of the charge point, which enable remote control. 

By clicking on the Start button, a charging session can be authorized remotely. Three different Authentication types are available: 

1. Customer contract

➛ Activation via customer contract means that the customer is billed for the charged energy on the basis of his customer contract. Firstly, you must select Customer contract in the opening input window and enter the EMAID and the password for the customer contract. For security reasons, the password cannot be read by the provider. Therefore, the end customer must provide the data in the context of a support request. In the Duration field, the maximum charging duration is specified. Click on Start charging to authenticate the charging process at the charge point. 


2. Goodwill activation 

➛ Eine Goodwill activation means that the customer is not charged for the amount of energy charged. Please fill in the required customer information and a short problem description. In the Duration field, the maximum charging duration is specified. Click on Start charging to authenticate the charging process at the charge point. 

3. Voucher

➛ Furthermore, it is possible to start a charging session remotely with the help of a voucher. Select the authentication type voucher and enter a voucher code that was created beforehand. Vouchers are session based and can be used for a complete charging process. By clicking on Start charging, the charging process is authenticated at the charge point. 

Further information on vouchers can be found in Voucher Management



Please click on the Stop Charging button for stopping active sessions. In the opening window, all relevant information are shown to you. The button Stop stops the running charging session while validating with the charge point. By clicking on Fore stop, the charging session is stopped without validation. 

The request to stop a charging process at the charge point is possible at any time. For example, it is also possible to stop charging processes that are not known to the backend, e.g. due to communication problems. 



The Unlock button can be used to unlock the plug of the charge point. This may be necessary if a charging process has already been completed locally, but the customer cannot remove his charging cable. A window opens in which the unlocking of the plug must be confirmed by clicking on unlock. The plug is then unlocked at the charge point. 




On the Configuration tab, you can view more detailed information about the charge point. This view shows you the following points.

  • EVSE ID: Identifier used to publish the charge point on connected roaming platforms (Hubject, OCPI). 
  • Calibration law method: Indicates which calibration law method this charge point uses. The following calibration law methods can be selected: 
    • LG2WAN 
      • None: This station does not support any calibration law compliant method. Select this option if no calibration law method is required.
      • ZKS: This is the default calibration law method for LG2WAN stations. It ensures compliance with the necessary calibration laws and standards for accurate measurements.
    • OCPP 
      • None: This station does not support any calibration law compliant method. Select this option if no calibration law method is required.
      • OCMF: This option supports calibration law methods compliant with OCMF standards, ensuring adherence to specific regulatory requirements for accurate and verified measurements.
      • External: The charging station offers a calibration law method that is independent from the Backend, such as the Compleo SAM. Select this option if an external calibration method is used for compliance.
    Billing a charging session is only possible if the charger was installed in conformity with calibration law. 
  • Max. charging power: Indicates the maximum possible charging power. 
  • Authentication mode (on/off): Indicates whether charging sessions on the charge point require authentication. 
  • Authentication types: Specifies the authentication types set on the charge point. 
  • Max. charging voltage: Indicates the maximum possible charging voltage. 
  • Max. charging current: Indicates the maximum possible charging current. 
  • Phases: Indicates the number of phases. (AC only) 

The displayed data mirror the configuration of the hardware device and are published in connected emobility applications and navigation systems.


The displayed data can be retrieved from different sources:

If the configuration has been successfully transmitted directly by the charger, this is indicated by the green label "Charging station" and the displayed data match the charger's configuration.
A configuration update can be fetched from the charger by retrieve configuration and the view is updated. A time stamp informs about the last change of the configuration. 
If the configuration has or can not (yet) be transmitted by the charger, this is indicated by the yellow label "Master data". In this case the displayed data were entered when the charger was created in vaylens.
It is not guaranteed that the data match the charger's configuration and need to be checked. If any discrepancies are detected, the data can be edited by clicking on the pen icon.
Depending on the charger type, the time span until the configuration is updated may vary. 

The time stamp does not reflect the time of the last configuration retrieval but the time of the last configuration change. 

Device details 

The Device details tab lists the device-specific information of the charge point. The tab is divided into the areas "Device details", "Communication device" (only relevant for LG2WAN chargers) and "Mobile network details" (only only relevant for LG2WAN chargers). This informationen includes:  

Device details: 

  1. Charging mode(AC/DC): Indicates the charging mode (AC = alternating current; DC = direct current) that can be used to charge at the charge point. 
  2. OCPP Connector ID (OCPP only): Specifies the ID of the OCPP connector. 
  3. Charge port position: The charge point position indicates the position of the charge point on the charger. 
  4. SML Server ID (LG2WAN only) ("SML Server ID") 
  5. Metering point ID 
  6. Connector type: The type of connectors available at the charge point. 
  7. Meter number 
  8. Meter Server ID 
  9. Meter calibrated until 
  10. Meter public key 
  11. Auto meter detection (LG2WAN only): Indicates whether auto meter detection is enabled. 
  12. Meter check (LG2WAN only): Indicates whether the meter used complies with calibration law. The "Meter check" button can be used to trigger a new check. 

Communication device (LG2WAN only): 

  1. SIM-IP-Address 
  2. SML Server ID (LG2WAN only) 
  3. SIM-ICCID: The ICCID number (Integrated Circuit Card Identification) is an 18-22 digit numerical code. This number serves as a unique identifier for the SIM card. In most cases, you will find it on the SIM card itself, or it can be provided by your SIM card provider or, in some cases, if already installed and not known, by your hardware manufacturer. 
  4. IMEI: The IMEI number (International Mobile Station Equipment Identify) is an approx. 15-digit serial number of the installed modem. This number can be used to uniquely identify each GSM or UMTS device worldwide. If you do not know this number, it can be provided by your hardware manufacturer. Please refer to the description of your hardware, as this can be found there in most cases. 
  5. SIM-IMSI ("SIM-IMSI"): The IMSI number (International Mobile Subscriber Identitiy) is used to identify the mobile subscriber. The 15-digit IMSI number is stored on the respective SIM card chip and is made up of three parts: 
    1. Mobile County Code (MCC) – first three digits 
    2. Mobile Network Code (MNC) – subsequent two digits 
    3. Mobile Subscriber Indentifications Number (MSIN) – last ten digits 
    The numbers may vary depending on your SIM card provider. Normally, this number will be provided to you by your SIM card provider or by your hardware manufacturer if not known. Please refer to the description of your hardware, as this can be found there in most cases. 
  6. Controller ID: A newly installed gateway can now be easily selected from a list of controller IDs when editing the device details. The controller ID can be read from the new gateway. 

Mobile network details (LG2WAN only): 
Information on the mobile network connection is displayed in this area. The data can only be displayed if the charger is connected to vaylens via a vaylens SIM card. Please note that this is not real-time data and that we only receive this data once a day. However, current data can be retrieved directly from the mobile network operator using the refresh icon. 

  1. Mobile network: Here you can see which mobile network the SIM card last connected to. Please note that all vaylens SIM cards have a roaming function and can also communicate with other networks. However, this depends on the configuration of your charger and the built-in modem. If you have any questions, please contact your hardware manufacturer. 
  2. APN Name: The APN name is the unique access point assigned by us. The SIM card can only communicate with vaylens via this access point. Please ensure that this name is correctly stored on the charger and the modem. You will receive the APN name either when you purchase the SIM card, from your hardware manufacturer or it will be given to you when you create the charger in vaylens portal. 
  3. Connection status: The connection status shows the status of your SIM card. The status is differentiated between "Currently connected", "Connection in the last 24 hours" and "No connection in the last 24 hours". The mobile network generation (3G, 4G, 5G...) of the connected cell site is also displayed. 
  4. Last session: The last "completed" session of the SIM card is displayed here. Depending on the hardware model, a SIM card may attempt to establish a connection more frequently. This may be the case, for example, when restarting a charger. If you have any questions about this, please contact your hardware manufacturer. 



LG2WAN Parameter 

In the tab LG2WAN parameters, the following parameters for LG2WAN chargers can be configured according to technical functionalities: 

  1. Backend check: With backend authentication enabled, RFID activations at the charger are authenticated against the system. If the parameter is deactivated, RFID activations are only authenticated against a whitelist to be stored on the charge point. Attention: If the whitelist is missing, no RFID activations are authenticated. 
  2. Current at authentication without backend connection (A): Power flow provided by the charger if the backend cannot be reached during authentication process and the charger has been configured accordingly for the automatic fair mode. 
  3. Ground fault indicator: Chargers with built-in fault current detection are able to detect DC and AC fault currents. With activated parameters, the interface to the module is activated. 
  4. LG2LAN Interface: Activates the local LG2LAN interface to use external, local load management modules for a charger. 
  5. Local Load management: Local load management at the charger. The loading capacity of the charger is dynamically distributed to the charge points. Attention: This function is not compatible with the load management in vaylens portal. 
  6. Max current (A): The maximum charging current describes the maximum current delivered to the vehicle at the charge point. The defined value is not exceeded. 
  7. Max current consumption of a charger (A): The maximum charging current describes the maximum current delivered to the vehicle by the charger. The set value is not exceeded as the sum of the currents delivered at the charge points. 
  8. Max phases: Number of phases connected to the charger 
  9. Max voltage (V): Voltage connected to the charger 
  10. Preferred GSM: Setting of the preferred mobile network operator for the communication of the charge point with the system. The PLMN (Public Land Mobile Network) identification of the provider is required as input. 
  11. Provider Mode: Setting the mode for mobile network operator selection (GSM). Attention: The connection of the charger to the backend can become unstable due to the automatic change of the provider. 
    Preferred: The selected provider in the preferred GSM field. In case the provider is not available, another provider is used automatically. 
    Strength: Provider with the best signal. Chargers change automatically to the best network. In case of frequent changes, the SIM card can be blocked by the provider. 
    Exclusive: Chargers do only use this one provider exclusively. In case the provider is not available, no connection with the mobile network is created. 
  12. Attached cable: Detects when a cable is plugged in at the charge point
  13. PUK: PUK for establishing the Bluetooth connection with a Gen3 charger. 
  14. Static IP-address: Static IP address of the charger. 
  15. Interval status push (min): The status push interval defines the time interval in which the charger transmits its status to the system. 
  16. Terminal IP-address: Endpoint address of an external system, such as an external energy management system for LG2LAN chargers. 
  17. Authentication Type: The authentication types define the possibilities for authentication of charging sessions at the charger. Important: Charging is only authenticated when Authentication Mode is enabled. 
    RFID: Authentication using an RFID card. The vehicle must be connected to the charge point before authentication. 
    RFID PLUS: Authentication via RFID card. The vehicle does not have to be connected to the charger during authentication and can be connected within a certain period of time (2-3 min). 
    PNC: Authentication by the connected vehicle. 
    Remote: Setting Remote enables authentications that do not have to be performed at the charger, but, for example via vaylens portal, the eCharge+ app or the ePowerDirect website. 
    ID BOX: Enables authentication using the eCable Smart. 
    LAN: Activates the interface for authentication via a terminal connected to the charger. 

For chargers that are in the "planned" status, the LG2LAN parameters tab is hidden. 



OCPP Parameter 

On the tab "OCPP Parameters" you can configure parameters for an OCPP charger depending on the technical possibilities of the charger. All parameters provided by the charger are listed with name and value in the result list. The parameter can be edited by clicking on the "edit icon" behind the parameter. In the modal you can configure the value of the parameter. 
Please note that not all parameters can be edited, since some are specified as read-only. 

For chargers that are in the "planned" status, the OCPP parameters tab is hidden. 


  1. Incorrect configuration of the OCPP parameters can damage the charger. A check of the entered values for validity does not occure. 
  2. Please note that only the parameters transmitted by the charger are shown in the result list. By using the editing icon (you can also change unpublished parameters by entering name and value. 



Error rate 

On the Error rate tab, the error rate of charging sessions per charge point is visualized for a defined time range. The date fields Start and End can be used to restrict the data that are considered for the calculations of the error rate. 

The first graphical representation shows the number of faulty and successful charging sessions for a selected time range. Additionally, the number of faulty and successful charging sessions is displayed in absolute figures below the diagram. 

The second graphical representation, the pie chart, shows the distribution of faulty charging sessions mapped to the following error types: 

  1. Charge point failed to provide charge record 
  2. Canceled by EV Driver or timeout 
  3. Received incomplete charge record 
  4. Amount of consumed energy too low or implausible 
  5. Charging session implausible, start time in the future 
  6. Negative charging power 
  7. Negative energy consumption 
  8. Negative session duration 
  9. Power implausible for EVSE 
  10. No calibration law compliance 
  11. Others 

Please note, that failed authorizations are not considered in the error rate calculations, since it is a common use case and no technical issue. 

To get more detailed information as well as approaches to solving the error types, please consult the provided Error rate FAQ