Interview: Knowledge Base

Get to know the vaylens Knowledge Base

In this article, together with our Technical Writer Caroline Wendland we would like to take a closer look at our Knowledge Base.

The Knowledge Base is the heart of our customer support, giving users detailed information on our products, systems, and processes.

You will learn more about how the Knowledge Base makes using our services easier and how you can provide feedback if information is missing.

Watch the video below and let us know if this article was helpful, by voting "Yes" or "No".

Question:
Who are you and what is your role at vaylens? 

Caroline:
I'm Caroline and as a Technical Writer I'm responsible for the vaylens Knowledge Base.

Question:
What is the Knowledge Base for?  

Caroline:
The Knowledge Base is our central platform providing customers and users with detailed information on our products, systems and processes. It is designed to assist in answering questions and simplify the use of our solutions.

Question:
What do I do if I'm missing information? 

Caroline:
If you are missing information, you can use the feedback function in the Knowledge Base to inform us directly. We are constantly working on improving the content and would appreciate hints on what is missing.

Question:
What advice would you like to give us today?  

Caroline:
I was always told: "Help can only be given to those who ask for it". So, please do not hesitate to give us feedback.