What does it take to deliver exceptional customer operations in e-mobility?
Meet Laurens, who leads the Projects & Customer Operations team at vaylens, dedicated to supporting operators of charging infrastructure and ensuring a seamless experience for EV drivers.
In this video, Laurens shares:
- How we make the work of charging infrastructure operators easier while enhancing the driver experience.
- Our team's 24/7 dedication to EV driver support, backed by over a decade of e-mobility expertise.
- Why openness and transparency are at the core of our customer operations.
Laurens's invitation? Join us on the vaylens Portal, explore our Customer Arenas, and engage with our Idea Board to shape the future of e-mobility.
Watch the video to learn more about how vaylens is redefining customer support in the electric mobility industry.
Topic: Customer Operations at vaylens
With: Laurens Löbberding
Date: 10th October 2024
Question:
Who are you and what is your role at vaylens?
Laurens:
My name is Laurens and I lead the Projects & Customer Operations department.
Question:
What does customer operations mean for vaylens?
Laurens:
To make the work of charging infrastructure operators easier and thus enable a great charging experience.
Question:
How does vaylens run the customer operations?
Laurens:
We are a very experienced team that has been working in the field of electromobility since 2009. For example, we provide 24/7 EV driver support for our customers.
Question:
What are the most important values for customer operations?
Laurens:
Openness and transparency.
Question:
What makes good customer operations?
Laurens:
Keep at it and improve constantly. Especially with KOSTAL behind us, we are stronger than ever.
Question:
What advice would you like to give us today?
Laurens:
No advice but an invitation: give us feedback via the vaylens portal, via customer arenas and via the IdeaBoard.