How to put a charger into operation

Proceed with the set up of your charger by putting it into operation

After creation, a new charger is still in "planned" status and needs to be put into "operational" status, so it can be used to its full extend. To put your new charger into operation, navigate to Charging infrastructure, select the charger by clicking on the charging station ID and you will be taken to a detailed view of the charger. In addition to a tab for the charger and each associated charge point, you will find the following sub-tabs: Info, Address, Map, Access, Assignments, Device details, Attributes and OCPP communication. You can click on the pencil icon on the right to edit information in the active tab.

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You can initiate commissioning of the charger using the button Put into operation. A wizard will open and guide you through the individual steps.

First complete the address data of the charger by using the address search or entering the data manually. The Geo position is automatically determined from the address and can be fine-tuned by moving a marker on the map.

The Additional information to be filled in relates to the accessibility of the charger. Please note the following information on the Hotline and the Emergency contact:

  • Hotline: Telephone number that EV drivers can contact in the event of problems on site. If you have booked our 24/7 EV Driver Helpline, you can enter our helpline here.
  • Emergency contact: Someone who is available and able to act at any time and can switch off the power if necessary (e.g. janitor emergency service, pre-informed grid operator with access to the charger, homeowner, etc.).
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 In the next step, you configure the charge points of the charger. These settings are values that are configured in the hardware and used for plausibility checks during charging processes.

If the values are already pre-filled, they have been automatically transmitted by the charger. If the entry has not been made via automatic transmission by the charger, the values must be entered here manually.

Please check the values carefully as they need to match the actual configuration of the charger!

You can find some of these values in the product description of your charger and from your installer who configured the charger on site.

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 Finally, you can check your entries again before confirming commissioning.