Key steps and questions in the vaylens invoicing cycle
The vaylens invoicing cycle:
How does vaylens invoice the "eOperate Professional" product?
Your eOperate invoice is issued monthly and at the beginning of the following month for the previous one. You can expect to receive your invoice at the start of each new month for the past month.
How does vaylens issue credit notes resulting from charging sessions on the eMarketplace?
Your CPO credit note is issued quarterly and at the end of the following month after the end of the quarter. The payment period is 30 days from the receipt of the credit note. You can expect to receive your credit note at the end of the first month in the new quarter for the previous three months, and payment will be made within 30 days after the credit note is issued.
How does vaylens invoice eMarketplace EMP?
Your eMarketplace EMP invoice is issued monthly and at the beginning of the following month for the previous one. You can expect to receive your invoice at the start of each new month for the past month.
How often do I receive an invoice?
Your eOperate invoice is issued monthly and at the beginning of the following month for the previous one. You can expect to receive your invoice at the start of each new month for the past month.
Where/how do I receive my invoice?
If you have provided us with your email address for electronic invoicing, you will receive your invoice by email, otherwise it will be sent by post.
Are my invoices stored in the vaylens portal to be retrieved in self-service?
We currently do not have the option for users to download invoices themselves from the portal.
How is billing done if EMP and CPO are the same?
If the EMP and CPO are the same company, the session will be marked as “OWNCHARGE” and will not be settled. Neither an invoice nor a credit will include this session.
Administrative questions:
How can I change my “invoice reference”?
If the order number/reference on your invoice is not correct and you want to change it, please send an email to our help email address help@emobility.software, stating your account number and invoice number.
How can I change my bank details?
If you would like to change the bank details, please send an email to our help email address help@emobility.software, stating your account number.
How can I change my billing address?
If the billing address on your invoice is incorrect and you wish to change it, please contact us by email stating your account number and invoice number. Send your request to help@emobility.software.
I have a question regarding my invoice – who do I contact?
Do you have questions about your invoice? Please send us your request by email to help@emobility.software. In order to be able to provide you with feedback quickly, please make sure to note down your customer number, invoice number and your questions.
Troubleshooting:
What to do if I haven't received an invoice yet?
If you haven't received an invoice yet, please contact us via email at help@emobility.software. A ticket for your request will be created, and you will receive a copy of the invoice shortly.
Why couldn't my charging session be billed?
You can find an overview about the exact status of the charging sessions in Charge Records in the portal. There you can also check why the session was not billed. If you have any further questions about individual sessions, please send us an email to help@emibility.software and make sure to include your customer number, invoice number and a short description of your concern.